"They listened first, then designed around our life." — Victoria S., Belgravia
1. Initial Consultation
We begin with a discreet conversation to understand your priorities, finishes, sensitivities, access requirements, and schedule. We assess how you live in the space and the level of calm you want to feel when you return.
- We assess materials, layouts, and traffic patterns.
- We discuss valuables, artworks, and specialty requirements.
- We schedule around travel, meetings, and quiet hours — early, late, or in your absence.
Typical timeframe: 10–20 minutes by phone or WhatsApp. Optional on‑site walkthrough for complex properties.
Trust: 100% DBS‑checked team. £5M insurance. Discretion agreements available.
"They created a plan that protected our marble and brass." — Sarah B., Kensington
2. Tailored Service Design
We design a bespoke protocol for your property — not a one‑size‑fits‑all checklist. From eco‑sensitive chemistry to finish‑safe tools, every decision serves the outcome you value.
- Custom cleaning protocols per room and material.
- Product selection: skin‑safe, fragrance‑optional.
- Special‑attention map for high‑touch and display areas.
- Tier recommendation (Essentials, Signature, WellClean™) with clear reasoning.
Typical timeframe: 24–48 hours for written proposal after consult/walkthrough.
"Same team, same standards, every time." — James M., Property Manager
3. Team Assignment & Preparation
Your service is delivered by a consistent, DBS‑checked team trained in luxury materials and confidentiality. Before we arrive, we brief on your preferences, access, and protocols.
- DBS‑checked, insured, and bonded professionals.
- Team brief: priorities, materials, access and etiquette.
- Discretion and confidentiality protocols observed.
- Equipment and product kit prepared per your plan.
Typical timeframe: 1–3 days to schedule and stage your first visit.
"They were invisible in the best way — and the place felt calm." — Marcus C., Mayfair
4. Service Delivery
We arrive punctually, uniformed and discreet. Our Clean Code™ methodology sequences tasks for efficiency and thoroughness, protecting finishes while delivering a serene result.
- Arrival protocol and quiet, respectful presence.
- Clean Code™: systematic room order, tool/cloth coding, and finish‑safe technique.
- Real‑time communication if an issue or recommendation arises.
- Emotional touches: balanced staging, optional scent, temperature and lighting reset.
Typical timeframe: agreed per property size and tier.
"Any note was addressed within a day — exceptional." — Amelia R., Kensington
5. Quality Assurance
Your team lead completes a final walkthrough and optional photo documentation (with permission). We invite immediate feedback and resolve any concerns rapidly.
- Final inspection against your brief and our checklist.
- Optional photo handover and aftercare notes.
- Feedback link sent the same day. 24–48h remedy commitment.
Promise: Complimentary remedy within 48h if anything was missed.
"They anticipate our needs before we do." — Victoria S.
6. Ongoing Relationship
We evolve with your lifestyle. Your preferences are recorded and refined, and your schedule is protected with proactive planning and seasonal care.
- Reserved slots for regular service cadence.
- Seasonal adjustments and deep‑detail rotations.
- Concierge elements: key‑holding, access coordination.
- Continuous improvement based on feedback.
Outcome: long‑term serenity and consistent standards.
