High Quality Clean
High Quality Clean

Privacy Policy

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Last updated: February 9, 2026

High Quality Clean Ltd (“HQC”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with us.

1. Who We Are

Company name: High Quality Clean Ltd

Registered in: England & Wales

Website: www.highqualityclean.co.uk

For the purposes of data protection law, High Quality Clean Ltd is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information you provide to us

  • Name
  • Email address
  • Telephone number
  • Property address or service location
  • Details about your cleaning requirements
  • Any information you include in messages or enquiry forms

b) Booking and enquiry data

  • Service enquiries and quotations
  • Booking requests and confirmations
  • Communications relating to services

c) Technical and usage data

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Device information

This data is collected through cookies and analytics tools (see Section 8).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

a) Enquiries, bookings, and service delivery

  • Responding to enquiries and quote requests
  • Discussing and arranging cleaning services
  • Managing bookings and contracts
  • Delivering agreed services

Lawful basis:

  • Performance of a contract
  • Taking steps at your request prior to entering a contract

b) Customer relationship management (CRM)

  • Managing client records
  • Maintaining service history
  • Handling customer communications and support

Lawful basis:

  • Performance of a contract
  • Legitimate interests (running and improving our business)

c) Marketing and communications

  • Sending service updates
  • Following up on enquiries
  • Sharing information about our services

We only send marketing communications:

  • where you have requested information, or
  • where we have a legitimate interest and you would reasonably expect to hear from us

You can opt out of marketing communications at any time.

Lawful basis:

  • Legitimate interests
  • Consent (where required)

d) Website analytics and improvement

  • Understanding how visitors use our website
  • Improving content, structure, and user experience

Lawful basis:

  • Legitimate interests

4. Cookies

Our website uses cookies and similar technologies to:

  • ensure the website functions correctly
  • analyse website traffic and usage
  • improve performance and user experience

Cookies may collect information such as:

  • IP address
  • browser type
  • pages visited

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Sharing Your Data

We do not sell your personal data.

We may share personal data with trusted third parties where necessary, including:

  • booking and scheduling platforms
  • CRM and invoicing systems
  • payment processors
  • website hosting and analytics providers

All third parties are required to process your data securely and only in accordance with our instructions.

6. Data Retention

We retain personal data only for as long as necessary to:

  • provide our services
  • meet legal, accounting, or regulatory obligations
  • resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request erasure of your data (where applicable)
  • object to or restrict processing
  • request data portability
  • withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk

8. Data Security

We take appropriate technical and organisational measures to protect personal data against:

  • unauthorised access
  • loss
  • misuse
  • alteration

Access to personal data is limited to authorised personnel and trusted service providers only.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.

The latest version will always be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

High Quality Clean Ltd

📧 Email: support@highqualityclean.co.uk

🌐 Website: www.highqualityclean.co.uk