How do I make a booking?
Start with the suitability and quote form. We review the service, property and access details, then confirm the appropriate next step with you.
Cleaning FAQs
Clear answers before you contact us
Where clarity meets confidence — answers to help you understand how the service works before we speak.
The five questions most clients ask first
Are your prices fixed?
Prices are based on the information provided. If the scope or condition differs, pricing may be adjusted by agreement.
Do I need to be home for my booking?
No, as long as we have safe access and clear instructions. If we cannot proceed on arrival, the visit may be limited or treated as an aborted visit.
How do I cancel or reschedule?
Please contact us directly. We require at least 48 hours’ notice. Late changes may be charged in line with our Terms and Conditions.
Do you have insurance?
Yes. We hold appropriate public and employer’s liability insurance.
General
When will my card be charged?
Residential services are paid on completion, or in advance where required. Commercial clients are invoiced in line with agreed terms.
Cleaning Services
What supplies do you provide?
For Essential residential cleans, clients provide basic supplies. For deep or detailed cleans, we bring everything needed. Commercial supplies are provided as agreed in the service scope.
What is a deep clean?
A deep clean is a more detailed, intensive service, ideal for first-time customers or properties that have not been professionally cleaned for some time.
Do you offer carpet cleaning and end of tenancy cleaning?
Yes. These are separate services or specialist add-ons. Scope and availability are confirmed when you speak with us.
What’s included in a standard clean?
An Essential Clean™ covers routine cleaning tasks. The exact scope is confirmed when your service is agreed.
Are appliances, inside cupboards, or interior windows included?
No, unless specifically agreed in advance.
Pricing & Payments
Do you offer discounts for regular customers?
Eligible new weekly or fortnightly Essential Clean™ clients may receive 30% off the first clean with a three-month commitment. Other pricing is confirmed with the service scope.
Quality & Trust
How are service issues handled?
Please report any issue within 72 hours so it can be reviewed and handled in line with our Terms and Conditions.
What happens if I can’t provide access on the day?
If we cannot access the property or proceed as agreed, the visit may be limited or treated as an aborted visit.
Will a professional clean remove all stains or marks?
Professional cleaning improves appearance but cannot guarantee the removal of permanent stains or damage.
FAQs explain how the service works. The Terms and Conditions define what applies.